Returns & Exchanges
At PlantingTree, we stand behind the health and quality of our plants with a 5-day arrival guarantee to ensure your greenery arrives in peak condition. If you are not completely satisfied with your order, our streamlined return process ensures a hassle-free experience for your home and garden needs.
Inspect and Document
Upon delivery, immediately inspect your plants and take clear photos of any damage or health concerns to provide as documentation for your claim.
Contact Support
Email our customer service team within 5 days of delivery with your order number and the photos of the items you wish to return or replace.
Receive Authorization
Our horticulture experts will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions if a return is required.
Resolution Delivery
Once your request is approved, we will issue a store credit, refund, or ship a healthy replacement plant to complete your landscape project.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing